Store your pieces in a fabric pouch or individual box to prevent oxidation and protect them from moisture.

Use the special Citlali polishing cloth in circular motions to preserve the natural shine of the silver. Avoid abrasive products.

Periodically check that the natural stones are firmly set. If you notice a loose one, bring it to our boutique.

If your jewelry gets wet, dry it immediately with a soft cloth. Prolonged moisture speeds up the oxidation of silver.

Remove your pieces before swimming, bathing, or exercising. Salt water, chlorine, and sweat are silent enemies of silver.

Chemicals, perfumes, lotions, and chlorine damage silver and stones. A simple rule: skin, perfume, clothes… and your jewelry last.

Prolonged sunlight can fade natural stones. Avoid leaving your pieces exposed to heat or direct light for long periods.

Do not store several pieces together: they can scratch each other. Every jewel deserves its own space to stay flawless.

1. Adjust the size gently and gradually.
2. Hold the band with both thumbs when opening it.
3. Do not open and close it repeatedly — it weakens the metal.
4. Avoid rough force that could deform its circular shape.

1. Use charms proportional to the thickness of the chain.
2. Store it laid out or hanging to prevent knots.
3. Do not pull on the chain; hold it by the clasp to put it on.
4. Avoid heavy or large charms — they strain the links.

All our pieces carry a lifetime warranty on their silver parts. We offer repair service in our own workshops. Learn more in our FAQ.