Terms of service

Terms & Conditions — United States Market

Version June 2026 · joyascitlali.com

1. Our commitment to you

Every piece that leaves our workshop in Guadalajara carries with it more than five decades of craftsmanship — and a recipient: you. These terms are not fine print; they are the honest framework of how we work with you, from Mexico to wherever you are in the United States.

By completing a purchase at joyascitlali.com, you accept the terms described in this document, together with our Shipping Policy, Refund Policy, Privacy Policy, and Lifetime Warranty, available in this same section of the store.

2. Orders and confirmation

Your order is confirmed the moment you receive the purchase confirmation email with an order number. That number is your reference for any further communication with our team.

We review every order before processing the shipment. If we detect an issue — for example, an incomplete address or a payment inconsistency — we will contact you directly before proceeding.

Orders received after 12:00 p.m. (Guadalajara time, CT / GMT–6) are processed the next business day. Business days are Monday through Friday, 9:00 a.m. to 6:00 p.m., excluding official holidays in Mexico.

Citlali reserves the right to cancel orders that show signs of fraud or suspicious activity.

3. Prices, currency, and payment

Prices in our store are displayed in US dollars (USD) for reference and may change without notice. The charge to your card is processed in Mexican pesos (MXN); your bank or card issuer will convert the amount to US dollars at its current exchange rate and may apply its own conversion fees.

We accept all payment methods enabled in our Shopify store, including major credit and debit cards. If for any reason your payment does not process correctly, your order will not be confirmed.

4. Customer service and contact

Email: contacto@joyascitlali.com.mx
WhatsApp: +52 33 1084 9786 · +52 1 33 2604 9960
Online store: joyascitlali.com
Customer service hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CT, Guadalajara time)
Response time: Maximum 1 business day

5. Jurisdiction

In the event of any dispute arising from these terms or from a purchase made in our store, the parties will first seek a friendly, direct resolution. If no agreement is reached, both parties submit to the jurisdiction of the competent courts of Guadalajara, Jalisco, Mexico, waiving any other jurisdiction that may correspond to them.

6. Changes to these terms

Citlali reserves the right to update these terms when necessary. The current version will always be available in our online store. Orders are governed by the terms published at the time of purchase.